Get in Touch With Us
Got a question about one of the free spins offers we cover, spotted something that needs updating, or just want to tell us what you think of the site? This page explains how to reach the Online Casino team and what kind of things we can help with.
How to Reach the Team
Email is the best way to get in touch, and it is the channel we check most closely. Write to us at [email protected] and a real person will read your message — we do not rely on automated replies to do the job of a proper response.
We aim to get back to you within a couple of working days. If your enquiry lands during a particularly busy stretch, it may take slightly longer, but every message gets a reply. Including a short line about what your enquiry relates to — a bonus term, a free spins offer, a payment method question — helps us point it to the right person straight away.
What We Can Help With
We cover online casinos available to players in Ireland, with a particular focus on free spins offers, welcome bonuses and how the wagering conditions attached to them actually work. Readers get in touch with us for a range of reasons, including:
- Questions about free spins offers — If you are unsure how many free spins come with a particular welcome package, what game they apply to, or what wagering requirement sits behind them, ask us and we will point you to the relevant details.
- Corrections and updates — Casino offers, terms and rankings change regularly. If something on the site looks out of date — a bonus amount, a free spins figure, a payment method no longer offered — please flag it. Accuracy matters to us, and reader corrections help keep listings current.
- Feedback on our rankings — If you think we have missed something in how we've assessed a casino, or you would like us to look at a particular provider, we are happy to hear the reasoning.
- General site queries — Questions about how our comparisons work, how we approach EUR payment methods for Irish players, or anything else unclear on the site.
- Responsible gambling concerns — If you or someone you know is finding it hard to keep gambling under control, let us know in your message and we will point you towards independent support resources. We do not provide counselling ourselves, but we take this seriously and will not ignore it.
What Happens Once You Send a Message
Every email is read by a member of our editorial team before it gets a reply — nobody sends out a canned response without actually looking at what you have written. Where your query relates to a specific offer or casino covered on the site, we will check the current terms before answering, since bonus conditions and free spins allowances can change without much notice.
If your question is about a casino not listed among our current top options, we can only comment on what we have researched and reviewed — we do not name or assess casinos outside our published list.
Before You Write In
A few quick checks can save you a round trip:
- Bonus and free spins terms — including minimum deposits, wagering requirements and expiry windows — sit alongside each offer where we list it, so check there first.
- If your query is about eligibility to play from outside Ireland or on a non-Irish licensed site, our page on trusted casinos operating outside GamStop restrictions may already answer it.
- For anything involving your own account, deposit, withdrawal or verification with a specific casino, that casino's own support team will be able to help faster than we can — we are a comparison site, not the operator.
A Word on What We Are — and Are Not
Online Casino is an independent comparison and review site. We research and rank online casinos available to Irish players, including their free spins offers, wagering terms, payment methods and overall reliability, but we are not a casino operator ourselves and cannot process deposits, withdrawals or account queries on anyone's behalf. Some of the casinos we list may pay us a commission if a reader signs up through our site — this never influences how an offer is rated or where it appears in our rankings.
If you have read something on acjradio.co.uk that affected your understanding of an offer, positively or negatively, we would like to know. Reader feedback is a real part of how we keep listings honest and current.
Ready to Send That Message?
Whatever the reason for getting in touch — a query about a specific free spins package, a correction, or simply feedback on how we've ranked things — drop us a line at [email protected]. We look forward to hearing from you.